Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for. This page is broken down below into the following categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous.
|Method||Cost For Order Less Than $75 (Before Tax)||Cost For Orders $75 or More (Before Tax)||In-Transit Time**|
|Standard Shipping||$4.99||FREE||3-5 Business Days*|
|Express Shipping||$9.99||$4.99||2-3 Business Day*|
|Overnight Shipping||$14.99||$9.99||1 Business Day*|
|Overnight Shipping(+Saturday Delivery)|
|$19.99||1 Business Day*|
* Overnight Shipping - Orders placed before 1PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1PM PST, orders will ship on the next business day. Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service.
** In-Transit Time - Starts when your order has been shipped, and does not include standard processing time of up to 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times) please refer to our Shipping Policy Page.
*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
To cancel an order you recently completed please contact customer service as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
To accommodate the challenges caused by COVID-19, we are extending our return period by 15 days. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Returned merchandise must be presented in its original condition with tag attached and accompanied by a return form. All sale items are final sale and therefore are not eligible for return or exchange.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
PLAESE NOTE THE FOLLOWING
- • All sale items are final.
- • We do not accept returns on products that were not purchased via this website.
- SEND ALL RETURNS TO
- Fashion Momo Online Returns
- 3100 E Imperial HWY #M-1
- Lynwood CA 90262
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed RETURN FORM. Follow the easy steps, print the final page and include it in your return box.