RETURNS & EXCHANGES
What is your return/exchange policy?
To accommodate the challenges caused by COVID-19, we are extending our return period by 15 days. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Returned merchandise must be presented in its original condition with tag attached and accompanied by a return form. All sale items are final sale and therefore are not eligible for return or exchange. Fashionmomo giftcards are non-refundable.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note the following:
• All sale items are final.
• We do not accept returns on products that were not purchased via this website.
• We do not provide return labels for international orders.
Send all returns to-
3100 E Imperial Hwy #M-1
Lynwood CA 90262
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed RETURN FORM. Follow the easy steps, print the final page and include it in your return box.
*Please note for orders over the amount of $500.00, a signature will be required upon delivery.
Where do I ship my return or exchange?
Returns and exchanges must be mailed to the address on our RETURN FORM. You must use our return form to properly process your return/exchange. Follow the easy steps, print the final page and include it in your return box.
How should I ship my return or exchange?
Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed RETURN FORM. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 15 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.