FashionMomoUSA.com is protected by SSL technology that encrypts communications between the end-user and the server. This can be verified simply by looking at the URL on top of the browser. Notice how our domain begins with "HTTPS." If you see it, you know the site you're on is using a trusted SSL digital certificate - in other words, your connection is protected. FashionMomoUSA.com is tested daily for any viruses or hackers trying to infiltrate our system. We do not ask for any personal information such as birth date or Social Security numbers. We only ask for your name, email, and address. FashionMomoUSA.com does not store any credit card information to protect buyers against internet fraud and never disclose your information to third parties.
Sales tax will only be charged to customers shipping their order to any address located in the state of California, USA, because Fashion Momo has a physical address located in California.
That means that the item has been sold out and will no longer be in stock. We usually do not re-order old merchandise to keep the style new and fresh. However, you can submit your email to be notified in case the item will be restocked.
We use UPS and the USPS to ship our packages.
Once your order is shipped, you will receive an email notification from FashionMomoUSA.com that your order has been sent. This email will also contain your tracking number so that you can track your package at usps.com or ups.com.
Orders are shipped within 1-2 business days unless there is a problem with the address and the buyer cannot be reached. Standard shipping usually takes about 5-8 business days, up to 10 business days, and Priority shipping usually takes about 2-3 business days, up to 5 business days. If you would like Express Shipping, please get in touch with us at support@fashionmomousa.com.
We try to ship out orders as soon as they come in to get your order fast. Therefore, this means that we cannot cancel or make any changes to your order. If you want to cancel your order, you will have to follow the steps as a return. Please read our Return Policy for all information
Before reporting non-receipt of a package, please be sure you check with neighbors, roommates, family members, or anyone else who may have been home when the package was delivered. If your package is still lost or missing, you must contact us within 10 days to file a claim. We will be more than happy to assist you in working with the carrier to complete the claims process. Fashion Momo does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Please visit our Shipping Policy page if you would like to review additional details regarding our Shipping Policies.
If you've recently placed an order and received an email about the cancellation of your order, we sincerely apologize. Order cancellations will typically occur for several reasons after your order was submitted. 1. The item(s) sold out. 2. There is a delay in the replenishment of your item(s). 3. We cannot verify your billing information, and/or your billing address does not match the credit card on file for the order. If this is possibly the case, please get in touch with your credit card issuer or bank first to verify that your billing information is correct In addition to your order cancellation email, you will receive a refund via your original form of payment within 7-10 business days. This timeframe will be dependent upon your bank.
Check your email for any notifications of any items going Out of Stock while processing your order. This is typically the primary reason you did not receive all items you ordered.
When you are ready to Checkout, click on Checkout and begin by filling out your information and choosing your shipping method. On the screen, you will see a section to enter a promotion code. Enter the discount code you have been provided with and click the Apply button. Preview your order to ensure everything is correct, and then finish checking out by filling out your credit card information. If you have any questions, please feel free to Contact Us.
Click Here to locate your order. Put in your order number and email address, and your order details will come up if you do not have your order number, no worries! Just click on the "Lookup with email only" link, and all your orders will be emailed to you.
When you purchase a complete outfit, it will be broken down into individual items in your order. Therefore, if you would like to return something from your order, follow the steps on our Return Policy. This way, you can return what you don't like from the outfit and keep anything you dislike.
To read our return policy, please Click Here. In summary, we will accept all returns, excluding swimwear, intimates, bodysuits, accessories, and FINAL SALE items for store credit in the form of an E-gift card, excluding shipping and handling fees as long as you initiate your return within 30 days of receiving your package. If you have any particular questions regarding your return, please get in touch with us at support@fashionmomousa.com.
All requests for an exchange will be processed as a store credit request. Once we have received the item and have fully inspected it, a store credit gift card in the amount of the return will be created, and you will be notified via email to choose a new item with the store credit.
Please get in touch with us within 7 days of receiving your package the following information: • Provide a valid order number associated with the item(s) in question • Provide clear photo(s) of the incomplete set(s) received • Provide a clear photo of your packing slip (located inside of your package with all your items) • A detailed description of the item(s) being reported
Store credit will be issued in the form of an electronic gift card, which is simply a 16-digit code that will be emailed to your email address on file. Go to our website and add the items you wish to purchase to your shopping cart. There will be a section where you can enter the gift card or promotional codes at the checkout screen. Enter the gift card code in there and click Apply.
If you have a Visa or Mastercard logo on your debit card, you can use it as a credit card through our online secure checkout process. Currently, we do not accept personal checks, money orders, or cash. All orders must be processed using our online checkout options. Please do not send personal checks or cash by mail.
If you have a Visa or Mastercard logo on your debit card, you can use it as a credit card through our online secure checkout process. Currently, we do not accept personal checks, money orders, or cash. All orders must be processed using our online checkout options. Please do not send personal checks or cash by mail.
Please get in touch Contact Us within 7 days of receiving your package the following information: • Provide a valid order number associated with the item(s) in question • Provide clear photo(s) of the incomplete set(s) or damaged item received • Provide a clear photo of your packing slip (located inside of your package with all your items) • A detailed description of the item(s) being reported

If your question has not been answered, please feel free to Contact Us