I CREATED A RETURN LABEL USING THE ONLINE RETURNS PORTAL. HOW DO I TRACK MY PACKAGE?
When you return your Fashion Momo items using the Online Returns Portal,you will receive a tracking number with your return label. Once the package has shipped, you can input your tracking number to see exactly when Fashion Momo receives your return! If you do not have access to your tracking number, no worries! You can find the tracking information by accessing the returns portal and entering the Order Number for the return in question.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
To accommodate the challenges caused by COVID-19, we are extending our return period by 15 days. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused, or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Returned merchandise must be presented in its original condition with a tag attached and accompanied by a return form. All sale items are final sale and therefore are not eligible for return or exchange.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style, or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
PLEASE NOTE THE FOLLOWING
- All sale items are final.
- We do not accept returns on products that were not purchased via this website.
SEND ALL RETURNS TO
Los Angeles, CA 90006
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed RETURN FORM. Follow the easy steps, print the final page, and include it in your return box.
*Please note for orders over the amount of $500.00, a signature will be required upon delivery.
WHERE DO I SHIP MY RETURN OR EXCHANGE?
Returns and exchanges must be mailed to the address on our RETURN FORM. You must use our return form to properly process your return/exchange. Follow the easy steps, print the final page, and include it in your return box.
HOW SHOULD I SHIP MY RETURN OR EXCHANGE?
Pack and seal your box securely, in the original package if possible. To be properly processed, your return/exchange must include a completed RETURN FORM. Follow the easy steps, print the final page, and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within 15 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
HOW MUCH DOES A SHIPPING LABEL COST ON THE RETURNS PORTAL?
At this time we offer return shipping labels for purchase via the online Returns Portal at a flat-rate fee of $7.99. Please note that these return shipping labels are available for use by U.S. Domestic customers only.
WHAT PAYMENT METHODS ARE ACCEPTED ON THE RETURNS PORTAL?
We accept major credit card companies (Visa, MasterCard, Discover, American Express) when processing payment via the Online Returns Portal.
WHAT CARRIERS ARE AVAILABLE ON THE RETURNS PORTAL?
Currently, we only offer a flat-rate return shipping service via USPS which is available for purchase through the Online Returns Portal for U.S. Domestic Customers only.
HOW LONG DOES THE RETURNS PROCESS TAKE?
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records. During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our Customer Care team via the Online Request Form with your Order Number and the name of the item(s) returned along with one of the following:
- Proof of postage/return postage receipt
- A return tracking number
- An RMA number (*if the Online Returns Portal was used to return)
CAN I EXCHANGE AN ITEM?
Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.
WHAT OPTIONS DO I HAVE TO RETURN MY ITEM(S)?
We are currently offering multiple methods to return your Fashion Momo items. Be sure to send your items back in accordance with our Online Returns Policy.
I RECEIVED MY ORDER BUT MY ITEM IS DEFECTIVE, INCORRECT, OR MISSING. WHAT DO I DO?
We know how frustrating this can be. Rest assured. Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item:
- please contact our Customer Care team via the Online Request Form within 7 days of delivery.
- Please report your item as soon as possible for assessment.
IT’S BEEN OVER 30 DAYS SINCE I RECEIVED MY ORDER. CAN I STILL RETURN?
Fashion Momo requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center or retail locations after 30 days are considered to be “stale” returns. Alternatively, Fashion Nova reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center.
MY PACKAGE IS BEING RETURNED TO FASHION MOMO, WHAT DO I DO NOW?
If your package does not successfully deliver and is sent back to Fashion Momo, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the store credit to place a new order. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Fashion Momo does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
CAN I RETURN MY ONLINE PURCHASE TO A RETAIL LOCATION?
If your purchase was made online, you may return your items at one of our store locations to receive in-store credit in accordance with our For a list of our store locations.
Los Angeles, CA 90006